RETURNS

Before purchasing, please don't hesitate to contact us regarding any queries, we are happy to help with sizing, fit etc.

If you need to return an in store purchase, we can offer you a store credit. Online orders can be returned for a refund or store credit as long as items are:

  • Returned within 7 days
  • Are in original condition, unworn
  • With the tags still attached

Please note these items cannot be returned: 

  • Sale items
  • Swimwear
  • Lingerie 
  • Earrings
  • Perfumes

If you are sending an item back this must be done by using Track n Trace, as the item is your responsibility until it arrives back to us.

Once we receive the item back, we will either, send you your new item, repair the item if needed, issue you a store credit or refund you. 

Please note, additional discount codes cannot be added to sale items, Sam New York, or Smythe pieces. 

All returns should be sent back to the following address:

Deval Boutique

28 Helwick Street

9305

Wanaka, New Zealand

FAULTY ITEMS

If an item is faulty we will repair or replace it subject to availability, at our discretion.

If we cannot repair or replace the garment we may issue you either a refund or store credit on the purchase price.

We will not replace items that have been damaged by wear and tear, and we ask all items are laundered before returning.

Please allow time for us to contact our supplier and receive a replacement or credit.

Deval Boutique will honour its obligations under the Consumer Guarantees Act.